Spraying in Customers’ Premises Safely During Coronavirus

Here at We Spray, we are adhering to Government guidelines to work safely during coronavirus in accordance with local COVID alert levels to protect our workers and customers.

Regardless of whether an area is in tier 1, 2 or 3, our services are allowed to continue, as tradespersons can be within a household if they are there to work (at present, people who cannot work from home should go to work and people living inside and outside of very high alert level areas can continue to travel in and out of the areas for work purposes).

Initial Appointment

As standard, our customers contact us with photos of the items that they would like us to spray, whether it be their kitchen, their fitted bedroom furniture or any other item. We will then provide them with an estimate and if they would like to proceed, we will take a closer look and confirm a precise quotation. Where possible, we are carrying out video consultations via WhatsApp or Facebook Messenger during this pandemic rather than attending in person. Where it is necessary for us to physically attend appointments, we maintain social distancing, high hygiene standards, wear a face covering and avoid any transmission, for example of stationary and documentation. We provide our customers with spray confirmation details electronically following this appointment.

Spray Appointment

If either our customers or our workers have symptoms of COVID, we request notification as soon as possible to ensure that sprays can be rescheduled accordingly. This also applies if other persons living in the household have symptoms or have been advised to self-isolate as part of the Government’s test and trace service.

We Spray is a family run business ran by partners Elliott and Laura. The business also comprises of:

  • Brad and Emma, a husband and wife spray team.
  • Dave and Jim, brothers who form a spray team.
  • Connor and Jenny, who both usually work unaccompanied.

We have fixed teams of workers who carry out their duties in their teams for the vast majority of sprays, with minimal contact between each team. Our workers travel alone using their own transport (whether it be their personal or work vehicle), other than those workers who live together. We have consulted with each of our employees to determine whether they can come into the workplace safely, taking account of all applicable factors.

Here are the actions that we have put in place (or continued for those that were in place prior to COVID) to ensure that work is carried out safely:

  • Washing our hands regularly for at least 20 seconds and ensuring that we have hand sanitiser available for when handwashing facilities are not accessible and our gloves have been removed.
  • Continuing to wear PPE including professional respiratory face masks (which previously were worn during the spray but are now worn throughout the whole process) and gloves which are changed regularly.
  • Staying 2 metres apart from people we do not live with where possible or 1 metre with extra precautions in place.
  • Allocating the same workers to a household where jobs take place over multiple days.
  • Maintaining good ventilation in the work environment, for example by keeping windows and external doors open.
  • The Government recognises that it is not always possible to maintain complete physical distance from customers and we avoid face-to-face contact where possible. Where able to, our workers will gain access to the property via the closest entrance to the area being sprayed (which may be via the back door to complete a kitchen spray for example) and will carry out work in that area uninterrupted, away from our customers other than to be given any necessary information by them at the commencement of the spray and at the end of the spray to allow our customers to inspect their transformation and to make payment. During this pandemic, we are requesting that our customers make payments via methods other than cash where possible.
  • Bringing our own food and drink to households and having breaks away from our customers.
  • Where a spray is being carried out internally, we ask our customers to clean the items to be sprayed beforehand as standard. Our team will remove all waste and belongings from the work area upon completion of the spray. As before COVID, our customers are given information explaining the amount of time that must pass before the sprayed item will be dry and so can be touched and cleaned. We therefore ask our customers to clean their kitchen or whatever we have sprayed once the paint has been given time to fully cure. The risk of contamination will be minimal due to the abovementioned wearing of face and hand coverings by our workers however we recommend cleaning the sprayed area as an extra precaution.
  • Where a spray is being carried out externally, the only time that our workers will require access to your property is to gain access to a power source. We will remain outside for the remainder of the spray.

We want to assure you that the safety of our staff and customers is of utmost importance to us and we are taking all necessary precautions. We have consulted with the Government’s working safely during coronavirus guidance as well as their guidance for local areas where the alert level is very high. We have nominated Laura, one of We Spray’s Directors, as our single point of contact who will take the lead on dealing with a COVID outbreak, should one occur. If you have any queries in relation to our spraying services and how we are operating during COVID, here is how you can get in touch.